Shipping Policy

At Caliste, we aim to process and deliver your order as quickly and reliably as possible. Please review the information below before placing your order.

Order Processing

Orders are usually processed within 1–2 business days after payment has been successfully confirmed.

Processing times do not include weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation with tracking information.

Shipping Locations

Caliste currently ships to countries within Europe.

Shipping availability for your location will be shown at checkout. If your country or address is not available during checkout, we are currently unable to ship to that location.

Shipping Costs

Shipping costs depend on the destination country.

The exact shipping cost will be calculated and displayed at checkout before you complete your purchase.

There are no hidden shipping charges added after your order has been placed.

Delivery Time

Estimated delivery time is approximately 5–10 business days after dispatch.

Please note that this is an estimate and not a guaranteed delivery date. Delivery may occasionally take longer due to carrier delays, public holidays, weather conditions, customs procedures or other circumstances outside our reasonable control.

Shipping Carrier

Orders are primarily shipped with Omniva.

In certain circumstances, the shipment may be handled by another local delivery service after entering the destination country.

Order Tracking

Once your order has been shipped, you will receive tracking information that allows you to follow the progress of your delivery.

Please allow some time for tracking information to become active after your order has been dispatched.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us at calisteclub@gmail.com as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

If a package is returned to us because an incorrect or incomplete address was provided, please contact us so we can arrange the next steps.

Lost Packages

If tracking information indicates that your package has been lost during delivery, please contact us at calisteclub@gmail.com.

We will review the tracking information and, where necessary, contact the shipping carrier.

If the package is confirmed as lost during transit, Caliste will send you a replacement bracelet at no additional cost.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, please first check the delivery location, mailbox or parcel locker and, where appropriate, contact the shipping carrier.

You can also contact us at calisteclub@gmail.com, and we will review the available delivery and tracking information.

A carrier's confirmed delivery status and available proof of delivery may be taken into account when reviewing a claim. Each situation will be reviewed based on the available information and applicable consumer law.

Damaged Packages

If your bracelet arrives damaged or defective, including damage that occurred during delivery, please contact us at calisteclub@gmail.com as soon as possible.

Please include your order number and clear photos showing the damage.

If we confirm that the product was damaged before or during delivery, we will offer a replacement or refund at no additional cost to you.

Customs and Import Charges

For orders shipped to European countries outside the European Union, customs duties, import taxes or other charges may apply depending on the destination country.

Where such charges are not collected during checkout, they may be charged separately by local authorities or the delivery carrier.

Any applicable charges and consumer rights will be handled in accordance with applicable law.

Delays

Occasional shipping delays may occur for reasons outside our reasonable control.

If your order is taking significantly longer than the estimated delivery time, please contact us at calisteclub@gmail.com and we will check the available tracking information.

Contact

If you have any questions regarding shipping or delivery, please contact us at:

Caliste
Email: calisteclub@gmail.com